July 2015 to present
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Dancing Giant Sales
Rainier, WA
Owner/Operator
- Sell and transfer firearms and related products in
compliance with state and federal laws.
- Provide all customers with welcoming and
professional service.
- Initiate mandatory background checks via the
National Instant Check System or through appropriate
law-enforcement agencies.
- Maintain transfer records and
acquisition-and-disposition logs as mandated by state
and federal regulations.
- Submit required reports and documents to federal,
state, and local agencies.
- Prepare and file quarterly excise and
business-and-occupation taxes.
- Give customers general advise on the practical and
legal considerations for firearms ownership and use.
- Perform minor gunsmithing and firearms maintenance.
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Jan. 2020 to Mar. 2022
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Timberland Regional Library
Yelm, WA
Operations Supervisor
- Coordinated circulation and information services
and assisted in ensuring the timely and efficient flow
of library materials and delivery of high-quality
service to patrons.
- Hired, supervised, directed, and monitored the
performance of assigned library personnel, including
preparing employee work schedules and ensuring staff
compliance with TRL’s policies and procedures.
- Developed and implemented circulation and
customer-service plans, policies, and procedures;
established and communicated departmental priorities
and expectations.
- Reviewed and evaluated departmental policies and
work methods; implemented changes
necessary to improve customer service and operational
efficiency.
- Troubleshot and supervised the maintenance of
library computer systems and equipment. Monitored and
maintained departmental supply inventories.
- Coordinated and provided training to personnel
regarding reference, reader’s advisory service, and
circulation policies, procedures, and work methods.
Provided recommendations and assisted in developing
and implementing circulation and customer-service
goals, policies, and procedures.
- Responded to and resolved disruptive patron
incidents and issues impacting library and
patron services.
- Participated in Circulation Working Groups and other
circulation or related customer-service working groups.
- Performed any of the duties of a Library Assistant
or Page, as needed.
- Collected, reconciled, and deposited funds received
from library fees and copy machines.
- Performed other duties as assigned or required.
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Mar. 2014 to Dec. 2019
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Timberland Regional Library
Lacey, WA
Assistant Circulation Supervisor
- Coordinated circulation functions of aides and
pages and ensured the timely and efficient flow of
library materials.
- Provided recommendations and assisted in developing
and implementing circulation goals, policies, and
procedures.
- Hired, supervised, and monitored performance of
library aides and pages; assigned their work
activities and projects; coordinated and prepared
employee work schedules; and ensured staff compliance
with district policies and procedures.
- Coordinated and provided training to library aides
and pages regarding circulation policies, procedures,
and work methods.
- Consulted with other departments to plan,
coordinate, resolve problems, and ensure efficient
library operations.
- Provided customer service, assistance, and
instruction to library patrons.
- Responded to and resolved patron inquiries,
concerns, and complaints in person, on the phone, and
by email.
- Interpreted and explained library rules, policies,
and procedures to patrons and the public.
- Performed circulation duties, including checking
materials in/out, managing patron holds, and answering
incoming phone calls.
- Created and updated patron accounts, processed
library-card applications, and issued new and/or
replacement cards.
- Shelved and processed library materials as required.
- Collected, reconciled, and deposited funds received
from library fees and copy machines.
- Prepared, submitted, and maintained various
administrative and financial reports and records.
- Participated in library meetings, seminars, and
workshops.
- Performed other duties as assigned.
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Oct. 1999 to
Feb. 2014
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CSU Fullerton, Pollak
Library
Fullerton, CA
Library Services Specialist IV (Head of Circulation
Services) (2008–2014)
- Oversaw the Circulation Desk, Reserve Book Room,
Media Commons, Directional Desk, and re-shelving
operations throughout the library and coordinated
needs and activities with other library sections and
other university divisions.
- Supervised and assigned staff members on the Access
Flex Team for support at the main and satellite
branches.
- Developed, implemented, and reviewed policies and
procedures in consultation with library and university
management.
- Provided regular patron services at the Circulation
Desk.
- Loaded and maintained patron database in ILS
software.
- Reviewed patron financial obligations, placed or
released academic holds, assigned past-due balances
for interception, and adjudicated disputes and
appeals.
- Updated and maintained circulation information on
library website and provided backup support for
general website maintenance.
- Answered incoming questions via instant-messaging
service and email reference service.
- Served as building marshal during regular drills and
actual emergencies.
- Provided occasional face-to-face reference services
in the Information & Learning Commons.
- Served on various teams and task forces.
Library Assistant III–IV (Periodical Services
Coordinator) (2000–2008)
- Directly supervised Periodical Services section
(including hiring, training, scheduling, and
evaluating staff members and student assistants) and
student-assistant operations for Instruction &
Reference.
- Supervised section’s binding and mending operations.
- Assisted library patrons at multiple service desks.
- Served on various teams and task forces.
Library Assistant II (1999–2000)
- Supervised binding and mending operations for
Periodical Services.
- Assisted library patrons at the Periodicals Desk.
- Served as a resource for binding needs of other
library sections.
- Supervised student assistants as required.
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| Aug. 2001 to Sept. 2005 |
Dancing
Giant Swords
Buena Park, CA
Owner
- Established and ran a small, online retail-sales
operation.
- Designed, maintained, and arranged registration and
hosting for a commercial website.
- Ordered merchandise from primary vendors.
- Sold and shipped merchandise throughout the United
States.
- Filed sales-tax returns.
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| Aug. to Oct. 1999 |
Crittenton Services for
Children and Families
Fullerton, CA
Accounts-Payable Clerk/Payroll Coordinator
- Processed incoming vendor invoices.
- Evaluated and selected obligations for payment.
- Produced check runs.
- Prepared and transmitted payroll data for outside
processing.
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| Aug. 1995 to July 1999 |
CSU Fullerton, Pollak
Library
Fullerton, CA
Student Assistant III–IV (Team Leader)
- Assisted library patrons at the Periodicals Desk.
- Helped maintain library’s periodical and microform
collections.
- Assisted periodical-binding operations.
- Supervised junior student assistants as required.
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| July 1994 to Jan. 1996 |
ROBOCON 10
Anaheim, CA
Chief Financial Officer/Registration Manager
- Managed convention’s financial accounts.
- Supervised on-site membership registration process.
- Directed pre-event membership correspondence.
- Conducted online promotions.
- Processed mail-order sales.
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| Jan. 1991 to June 1995 |
CSUF Foundation, Titan
Shops
Fullerton, CA
Customer Service Supervisor (1994–1995)
- Generated weekly operational schedule for
department.
- Supervised cashier leads, customer-service
representatives, and receptionists.
- Conducted hiring of new employees.
- Created new department policies as required.
- Coordinated activities and requirements with other
department heads.
Assistant Cashier Supervisor (1992–1994)
- Directly supervised and trained cashiers.
- Conducted opening and closing procedures at various
stores.
Cashier/Customer Service Representative (1991–1992)
- Processed retail sales transactions at multiple
locations.
- Assisted customers.
- Trained new employees.
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