Matthew D. Van Norman
e-mail: (home) (work)

Employment History
Mar. 2014 to present
Timberland Regional Library
Lacey, WA
Assistant Circulation Supervisor
  • Coordinate circulation functions of aides and pages and ensure the timely and efficient flow of library materials.
  • Provide recommendations and assist in developing and implementing circulation goals, policies, and procedures.
  • Hire, supervise, and monitor performance of library aides and pages; assign their work activities and projects; coordinate and prepare employee work schedules; and ensure staff compliance with district policies and procedures.
  • Coordinate and provide training to library aides and pages regarding circulation policies, procedures, and work methods.
  • Consult with other departments to plan, coordinate, resolve problems, and ensure efficient library operations.
  • Provide customer service, assistance, and instruction to library patrons.
  • Respond to and resolve patron inquiries, concerns, and complaints in person, on the phone, and by e-mail.
  • Interpret and explain library rules, policies, and procedures to patrons and the public.
  • Perform circulation duties, including checking materials in/out, managing patron holds, and answering incoming phone calls.
  • Create and update patron accounts, process library-card applications, and issue new and/or replacement cards.
  • Shelve and process library materials as required.
  • Collect, reconcile, and deposit funds received from library fees and copy machines.
  • Prepare, submit, and maintain various administrative and financial reports and records.
  • Participate in library meetings, seminars, and workshops.
  • Perform other duties as assigned.
Oct. 1999 to Feb. 2014
CSU Fullerton, Pollak Library
Fullerton, CA
Library Services Specialist IV (Head of Circulation Services) (2008–2014)
  • Oversaw the Circulation Desk, Reserve Book Room, Media Commons, Directional Desk, and re-shelving operations throughout the library and coordinated needs and activities with other library sections and other university divisions.
  • Supervised and assigned staff members on the Access Flex Team for support at the main and satellite branches.
  • Developed, implemented, and reviewed policies and procedures in consultation with library and university management.
  • Provided regular patron services at the Circulation Desk.
  • Loaded and maintained patron database in ILS software.
  • Reviewed patron financial obligations, placed or released academic holds, assigned past-due balances for interception, and adjudicated disputes and appeals.
  • Updated and maintained circulation information on library website and provided backup support for general website maintenance.
  • Answered incoming questions via LibraryH3lp instant-messaging service and LibAnswers e-mail reference service.
  • Served as building marshal during regular drills and actual emergencies.
  • Provided occasional face-to-face reference services in the Information & Learning Commons.
  • Served on various teams and task forces.
Library Assistant III–IV (Periodical Services Coordinator) (2000–2008)
  • Directly supervised Periodical Services section (including hiring, training, scheduling, and evaluating staff members and student assistants) and student-assistant operations for Instruction & Reference.
  • Supervised section’s binding and mending operations.
  • Assisted library patrons at multiple service desks.
  • Served on various teams and task forces.
Library Assistant II (1999–2000)
  • Supervised binding and mending operations for Periodical Services.
  • Assisted library patrons at the Periodicals Desk.
  • Served as a resource for binding needs of other library sections.
  • Supervised student assistants as required.
Aug. 2001 to Sept. 2005 Dancing Giant Swords
Buena Park, CA
  • Established and ran a small, on-line retail sales operation.
  • Designed, maintained, and arranged registration and hosting for a commercial website.
  • Ordered merchandise from primary vendors.
  • Sold and shipped merchandise throughout the United States.
  • Filed sales-tax returns.
Aug. to Oct. 1999 Crittenton Services for Children and Families
Fullerton, CA
Accounts-Payable Clerk/Payroll Coordinator
  • Processed incoming vendor invoices.
  • Evaluated and selected obligations for payment.
  • Produced check runs.
  • Prepared and transmitted payroll data for outside processing.
Aug. 1995 to July 1999 CSU Fullerton, Pollak Library
Fullerton, CA
Student Assistant III–IV (Team Leader)
  • Assisted library patrons at the Periodicals Desk.
  • Helped maintain library’s periodical and microform collections.
  • Assisted periodical-binding operations.
  • Supervised junior student assistants as required.
July 1994 to Jan. 1996 ROBOCON 10
Anaheim, CA
Chief Financial Officer/Registration Manager
  • Managed convention’s financial accounts.
  • Supervised on-site membership registration process.
  • Directed pre-event membership correspondence.
  • Conducted on-line promotions.
  • Processed mail-order sales.
Jan. 1991 to June 1995 CSUF Foundation, Titan Shops
Fullerton, CA
Customer Service Supervisor (1994–1995)
  • Generated weekly operational schedule for department.
  • Supervised cashier leads, customer-service representatives, and receptionists.
  • Conducted hiring of new employees.
  • Created new department policies as required.
  • Coordinated activities and requirements with other department heads.
Assistant Cashier Supervisor (1992–1994)
  • Directly supervised and trained cashiers.
  • Conducted opening and closing procedures at various stores.
Cashier/Customer Service Representative (1991–1992)
  • Processed retail sales transactions at multiple locations.
  • Assisted customers.
  • Trained new employees.

1989 to 1997 California State University, Fullerton
Fullerton, CA
Bachelor of Arts in history

Dancing Giant
“Thinking is the hardest work there is, which is
the probable reason why so few engage in it